Refund policy
At Noor Brand By Nature, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a simple and hassle-free return and refund process.
1. Returns
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Items must be unused, unworn, and in original condition with tags intact.
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Return requests should be made within 7 days of delivery.
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Certain items, such as final sale or personalized products, may not be eligible for return.
2. Refunds
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Once your return is received and inspected, we will notify you about your refund status.
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Approved refunds will be processed within 5–7 business days to your original payment method.
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Shipping charges are non-refundable, unless the return is due to a mistake on our part.
3. Exchanges
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You can exchange items for a different size or product, subject to availability.
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Contact our support team for assistance, and we’ll guide you through the exchange process.
4. How to Initiate a Return or Refund
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Contact us via noorbrandbynature@gmail.com or the Contact Page.
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Provide your order number and reason for return.
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Follow the instructions for shipping the item back to us.
We’re committed to making your shopping experience safe, easy, and satisfying. Your happiness matters!